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How sustainable is Zalando ?

Zalando & sustainability


Zalando
Dont buy Click here for score rapport: 6 out of 42

Sustainability summary

Zalando has achieved the E-label. This is our lowest possible sustainability score, and Zalando has earned it by communicating hardly any concrete about the policies for environment, carbon emissions or labor conditions. For us as consumers, it is unclear whether Zalando is committed to sustainability or not.

Brand owner: Zalando SE
Head office: Berlin, Germany
Sector: Webshops
Categories : 
Free Tags: Fashion

What's your sustainability news about Zalando?

Zalando sustainability score report

Last edited: 14 April 2016 by Hilary
Last reviewed: 14 April 2016 by Mario

Questions about Climate Change/ Carbon Emissions

2 out of 20
1. Is there a policy for the brand to minimize, reduce or compensate carbon emissions? Zalando implements several measures to reduce its climate impact, such as energy efficiency measures and the use of renewable energy (see link, page 75). Source
2. Has the brand (company) disclosed the annual absolute carbon footprint of its 'own operations'? Zalando has not disclosed the annual absolute climate footprint of its own operations. Source
3. Has the brand (company) already reduced or compensated its absolute 'own operations' carbon footprint by at least 10% in the last 5 years? See remark for carbon emissions policy question 2. Source
4. Has the brand (company) set a target to reduce its absolute ‘own operations’ carbon emissions by at least 20% within the next 5 years? Zalando does not communicate up to date target reductions for its greenhouse gas emissions. Source
5. Is at least 50% of the electricity used by the brand (company) generated from renewable resources, such as wind or solar energy? Zalando states that 34% of its power supply of own locations is sourced from renewable energy sources, and 66% from fossil fuels. However, which type of renewable energy, as well as origin, isn't specified any further (see link, page 75). Source
6. Are 100% of the electricity used by the brand (company) generated from renewable resources, such as wind or solar energy? See remark for carbon emissions policy question 1. Source
7. Is the overall average Power Usage Efficiency (PUE) of the data center(s) below 1,4? Zalando does not provide information about the PUE of the data center. Source
8. Is the average utilization ratio of its used data centers higher than 20%? See remark for carbon emissions policy question 7. Source
9. Has the webshop disclosed the annual absolute carbon footprint of all transport to and from the consumer (=including returns)? Zalando has not disclosed any absolute information on its climate footprint from transport to and from the consumer. Source
10. Has the webshop reduced the absolute carbon footprint of all transport from and to the consumers? See remark for carbon emissions policy question 9. Source
11. Has the webshop reduced the average carbon emissions per package as send out to consumers? See remark for carbon emissions policy question 9. Source
12. Does the webshop offer consumers the option to send their orders 'climate neutral' through credible carbon compensation programs? Zalando does not specify whether this option is offered to its costumers. Sustainability information should be easily accessible for consumers to make responsible choices. Source
13. Does the webshop send at least 5% of the order volume as 'climate neutral'? See remark for carbon emissions policy question 12. Source
14. Does the webshop send at least 10% of the order volume as 'climate neutral'? See remark for carbon emissions policy question 12. Source
15. Does the webshop send at least 25% of the order volume as 'climate neutral'? See remark for carbon emissions policy question 12. Source
16. Does the webshop send at least 50% of the order volume as 'climate neutral'? See remark for carbon emissions policy question 12. Source
17. Does the webshop take concrete policy measures to reduce the return rate? Zalando implements measures to avoid incorrect orders, such as providing as comprehensive product information (photos, text or product reviews) as possible. Also Zalando experiments with product videos and a 360° view. Source
18. Has the webshop achieved a return rate of 25% (for clothing and shoes 50%) at highest? Zalando has achieved an overall return rate of around 50%, effective by June 2014. But, more recent results are not published yet. Also, 'around 50%' is not specific enough. Source
19. Has the webshop achieved a return rate of 20% (for clothing and shoes 40%) at highest? See remark for carbon emissions policy question 18. Source
20. Has the webshop achieved a return rate of 15% (for clothing and shoes 30%) at highest? See remark for carbon emissions policy question 18. Source

Questions about Environmental Policy

4 out of 13
1. Does the brand (company) publish its annual material footprint that includes packaging materials? Zalando does not publish its annual material footprint, including packaging materials (see link, page 75-77). Source
2. Does the brand have clear objectives to minimize the environmental impact of packaging, by reducing, re-using and recycling, and does the brand annually report on these results? Zalando implements several measures to minimize the environmental impact of its shipping packaging, such as using recycled raw materials. But, Zalando does not disclose comprehensive data in terms of volume or any reduction targets (see link, page 76-77). Source
3. Has the webshop reduced the average weight of packaging material per shipped package? Zalando does discuss the elimination of excess packaging through several measures. But, results in terms of reduction rates are not specified (see link, page 76-77). Source
4. Does at least 80% of the total use of carton for shipping boxes originate from environmentally responsible sources, such as recycled paper or FSC certified carton? Zalando reports that 98% of its shipping boxes are made of recycled materials (cardboard) (see link, page 76). Source
5. Does at least 85% of the total use of carton for shipping boxes originate from environmentally responsible sources, such as recycled paper or FSC certified carton? See remark for environmental policy question 4. Source
6. Does at least 90% of the total use of carton for shipping boxes originate from environmentally responsible sources, such as recycled paper or FSC certified carton? See remark for environmental policy question 4. Source
7. Does at least 95% of the total use of carton for shipping boxes originate from environmentally responsible sources, such as recycled paper or FSC certified carton? See remark for environmental policy question 4. Source
8. Does all the used carton for shipping boxes originate from environmentally responsible sources, such as recycled paper or FSC certified carton? See remark for environmental policy question 4. Source
9. Does the webshop use environmentally preferable tape, or no tape at all for all the shipping boxes? Zalando does not specifically discuss whether it uses tape, or if the tape it uses is made of environmentally preferable materials. Source
10. Does the webshop have a policy to increase the assortment of environmentally preferred products, such as organic food, FSC certified paper for books and furniture, or progressive environmental standards for the production of clothing and electronics? Zalando does not report a policy to increase the assortment of environmentally sustainable produced products. Only concerning its private label brand 'zLabels' reporting on environmental measures in its supply chain is provided (i.e. working towards avoiding hazardous chemicals) (see link, page 72-75). Source
11. Has the brand already achieved clear milestones in expanding the environmentally preferred assortment? See remark for environmental policy question 10. Source
12. Does the webshop offer consumers independent information about the sustainability credentials of products in the assortment? Zalando does not provide respective information. Source
13. Does the webshop have a tool to filter out the environmentally preferred brands and products? Zalando does not offer an easy to apply filter for sustainably produced clothes (like the filters for size, price, etc.). Source

Questions about Labour Conditions/ Fair Trade

0 out of 9
1. Has the brand a policy to increase the 'fair' assortment of products such as fairtrade food, FSC certified paper for books and furniture, or progressive labour standards for the production of clothing and electronics? Zalando does not report a policy to increase the assortment of socially sustainable produced products. Only concerning its private label brand 'zLabels' reporting on labour conditions measures in its supply chain is provided (see link, page 67, 72-75). Source
2. Has the brand already achieved clear milestones in expanding the 'fair' assortment? See remark for labor conditions policy question 1. Source
3. Does the webshop offer consumers independent information about the sustainability credentials of products in the assortment? Zalando does not provide respective information. Source
4. Does the webshop have a tool to filter out the 'fair' brands and products? Zalando does not offer an easy to apply filter for sustainably produced clothes (like the filters for size, price, etc.). Source
5. Has the webshop disclosed all labour standards and code of conducts for permanent staff and temporary staff specially in distribution centers and at the shipping companies? Zalando provides some information on labour standards, but has not published a Code of Conduct for permanent and temporary staff in its distribution centers or at its shipping companies (see also link next question, page 67). Source
6. Has the webshop a concrete policy to work with a minimum percentage of permanent staff? Zalando does not report a concrete policy to work with a minimum percentage of permanent staff. Source
7. Is the percentage of permanent staff in the distribution centers higher than the sector average? Zalando isn't clear whether the percentage of permanent staff in the distribution centers is higher than the sector average. Source
8. Has the webshop set a maximum to the daily walking distance for workers in the distribution centers? Zalando does not report on a maximum daily walking distance for workers in the distribution centers. Source
9. Has the webshop complaint procedures available for all staff (hired and temporary) and does the webshop yearly disclose the results through its website? At the end of 2014 Zalando has initiated the ZEP project. It addresses the daily issues and problems of employees and liaises with the HR department and the Mgm. Board. But, results of this project, or other measures related to complaint procedures for hired and temporary stuff are not published yet (see link, page 68-71). Source